How to report bugs, system failures, and security issues.
We work hard to keep Compaas running smoothly. But if you find a bug, have a performance issue, or otherwise see something wrong — we want to know! Here’s how you can report problems:
I got an error when using Compaas!
You can report this error to us using your customer Slack channel, or via email at email@example.com. As a Compaas customer, you have a dedicated support team who will answer you directly.
I found a bug in Compaas.
Eek! We want to know about that. You can tell us all about it using your customer Slack channel, or via email at firstname.lastname@example.org.
I can’t get into Compaas, or the site is down.
Please let us know at email@example.com.
I think there might be a security issue. Where do I report that?
We take security very seriously at Compaas. Please provide us as many specifics as possible, either via the chat window in the app or via email at firstname.lastname@example.org.
I have a GDPR or privacy concern. Who should I talk to?
We are here to help. Please reach out to us at email@example.com.
I have another issue or concern to report.
Let’s see what we can do! Drop us an email at firstname.lastname@example.org.